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TERMS & CONDITIONS

At Jewela Beauty, your satisfaction is our top priority. We are committed to providing high-quality hair products, and if you are not completely satisfied with your order, we have a clear return and exchange policy to ensure a positive shopping experience.

Policy

Return Policy for Jewela Beauty

Effective Date: October, 4, 2024

1. Return Eligibility

You may return items within 7 days of receiving your order, provided the following conditions are met:

  • The hair product must be unaltered, unworn, unwashed, and undamaged.

  • The product must be in its original packaging with all tags and labels intact.

  • Lace or hair should not be cut.

  • Proof of purchase (order number or receipt) must be included.

2. Non-Returnable Items

  • Custom wigs are final sale and cannot be returned or exchanged.

  • Products that have been altered or show signs of wear are not eligible for return.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [your email address] to request a return authorization. Please provide your order number and reason for the return.

  2. Prepare Your Package: Carefully pack the item in its original packaging, including all accessories and proof of purchase.

  3. Ship the Item: Send the item to the address provided by our Customer Service Representative.

    Note: We reserve the right to refuse any packages returned without our prior authorization.

4. Return Shipping

Customers are responsible for the return shipping costs and any customs fees. We recommend using a traceable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive your returned item and verify that it meets our return policy criteria, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

6. Replacements

If you believe you have received a defective product, please contact us within 20 calendar days from the date of purchase. We will address any quality concerns and provide instructions for returning the defective item.

Please note that any processing of the hair (e.g., coloring, cutting) voids the product defect exchange policy.

7. Special Conditions

  • All hair products are inspected for quality before shipping.

  • Returns or exchanges due to personal preference or style choice are accepted within the stated period but must comply with our return eligibility criteria.

8. Contact Information

For questions regarding your return or to initiate the return process, please contact us at:

Jewela Beauty
Email: [your email address]
Phone: [your phone number]
Address: [your business address]

Thank you for choosing Jewela Beauty! We appreciate your business and look forward to serving you again.

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